Working on production systems
Greg Sabino Mullane
September 27, 2017
As consultants, the engineers at End Point are often called upon to do work on production systems—in other words, one or more servers that are vital to our client’s business. These range from doing years of planning to perform a major upgrade for a long-standing client, down to jumping into a brand-new client for an emergency fix. Either way, the work can be challenging, rewarding, and a little bit nerve-wracking.
Regardless of how you end up there, following some basic good practices may reduce the chance of problems coming up, keep you calm during the chaos, and make the process easier for both you and the client.
Unless this is a true emergency, doing major work on a production system (e.g. upgrading a database server) should involve a good amount or preparation. By the time the big night arrives (yes, it is always late at night!) you should have gone through this list:
- Do lots and lots of testing. Use systems as close as possible to production, and run through the process until it becomes second nature.
- Know the impact on the business, and the downtime window anticipated by the rest of the company.
- Have a coworker familiar with everything on standby, ready to call in if needed.
- Document the process. For a large project, a spreadsheet or similar document can be quite helpful.
- Who are the people involved, how to contact them, and what general role do they play?
- Which task is being done at what time, who is the primary and backup for it, and what other tasks does it block?
- How is success for each stage measured?
- What is the rollback plan for each step? When is the point of no return reached?
- Setup a shared meeting space (IRC, Skype, Slack, Zulip, HipChat, etc.)
- Confirm connections (e.g. VPN up and running? Passwords not set to expire soon? Can everyone get to Slack? SSH working well?)
The night usually begins with connecting to a client server via SSH. The first order of business should be to invoke ‘screen’ or ‘tmux’, which are persistent session managers (aka terminal multiplexers). These keep your connections; if your network drops, so you can easily pick up where you left off. They also allow other people to view and/or join in on what you are doing. Finally, they enable you to easily view and control multiple windows. Some screen-specific tips:
- Name your screen something obvious to the task such as “bucardo-production-rollout”. Always give it a name to prevent people from joining it by accident. I often use just my email, i.e. screen -S firstname.lastname@example.org or tmux new -s greg_endpoint_com.
- Keep organized. Try to keep each window to one general task, and give each one a descriptive name:
- screen: Ctrl-a A tmux: Ctrl-b ,
- I find that uppercase names stand out nicely from your terminal traffic.
- Splitting windows by task also helps scrollback searching.
- Boost your scrollback buffer so you can see what happened a while ago. The default value is usually much too low.
- Inside /etc/screenrc or ~/.screenrc: defscrollback 50000
- Inside /etc/tmux.conf or ~/.tmux.conf: set-option -g history-limit 50000
- Develop a good configuration file. Nothing too fancy is needed, but being able to see all the window names at once on the bottom of the screen makes things much easier.
- Consider logging all your screen output.
Discovery and Setup
If you don’t already know, spend a little bit of time getting to know the server. A deep analysis is not needed, but you should have a rough idea how powerful it is (CPU, memory), how big it is (disk space), what OS it is (distro/version), and what else is running on it. Although one should be able to easily work on any unmodified *nix server, I almost always make a few changes:
- Install minimal support software. For me, that usually means apt-get install git-core emacs-nox screen mlocate.
- Put in some basic aliases to help out. Most important being rm='rm -i'.
- Switch to a lower-priv account and do the work there when possible. Use sudo instead of staying as root.
For Postgres, you also want to get some quick database information as well. There are many things you could learn, but at a bare minimum check out the version, and per-user settings, the databases and their sizes, and what all the non-default configuration settings are:
select version(); \drds \l+ select name, setting, source from pg_settings where source <> 'default' order by 1;
Version Control (git up)
One of the earliest steps is to ensure all of your work is done in a named subdirectory in a non-privileged account. Everything in this directory should be put into version control. This not only timestamps file changes for you, but allows quick recovery from accidentally removing important files. All your small scripts, your configuration files (except .pgpass), your SQL files - put them all in version control. And by version control, I of course mean git, which has won the version control wars (a happy example of the most popular tool also being the best one). Every time you make a change, git commit it.
As a Postgres expert, 99% of my work is done through psql, the canonical command-line client for Postgres. I am often connecting to various database servers in quick succession. Although psql is an amazing tool, there are important considerations to keep in mind.
The .psql_history file, along with readline support, is a wonderful thing. However, it is also a great footgun, owing to the ease of using the “up arrow” and “Ctrl-r” rerun SQL statements. This can lead to running a command on server B that was previously run on server A (and which should never, ever be run on server B!). Here are some ways around this issue:
One could simply remove the use of readline when on a production database. In this way, you will be forced to type everything out. Although this has the advantage of not accidentally toggling back to an older command, the loss of history is very annoying - and it greatly increases the chance of typos, as each command needs to be typed anew.
Another good practice is to empty out the psql_history file if you know it has some potentially damaging commands in it (e.g. you just did a lot of deletions on the development server, and are now headed to production.). Do not simply erase it, however, as the .psql_history provides a good audit trail of exactly what commands you ran. Save the file, then empty it out:
$ alias clean_psql_history='cat ~/.psql_history >> ~/.psql_history.log; truncate -s0 ~/.psql_history'
Although the .psql_history file can be set per-database, I find it too confusing and annoying in practice to use. I like being able to run the same command on different databases via the arrow keys and Ctrl-r.
It is important to exit your psql sessions as soon as possible - never leave it hanging around while you go off and do something else. There are multiple reasons for this:
- Exiting psql forces a write of the .psql_history file. Better to have a clean output rather than allowing all the sessions to interleave with each other. Also, a killed psql session will not dump its history!
- Exiting frees up a database connection, and prevents you from unintentionally leaving something idle in transaction.
- Coming back to an old psql session risks a loss of mental context - what was I doing here again? Why did I leave this around?
- Less chance of a accidental paste into a window with a psql prompt (/voice_of_experience).
Another helpful thing for psql is a good custom prompt. There should always be some way of telling which database - and server - you are using just by looking at the psql prompt. Database names are often the same (especially with primaries and their replicas), so you need to add a little bit more. Here’s a decent recipe, but you can consult the documentation to design your own.
$ echo "\set PROMPT1 '%/@%m%R%#%x '" >> ~/.psqlrc $ psql service=PROD product_elements@topeka=>
Connection Service File
Using a connection service file to access Postgres can help keep things sane and organized. Connection files allow you to associate a simple name with multiple connection parameters, allowing abstraction of those details in a manner much safer and cleaner than using shell aliases. Here are some suggestions on using connection files:
- If possible, use the local user’s file (~/.pg_service.conf), but the global file is fine too. Whichever you choose, do not put the password inside them - use the .pgpass file for that.
- Use short but descriptive service names. Keep them very distinct from each other, to reduce the chance of typing in the wrong name.
- Use uppercase names for important connections (e.g. PROD for the connection to an important production database). This provides another little reminder to your brain that this is not a normal psql connection. (Remember, PROD = Please Respect Our Data)
- Resist the temptation to alias them further. Force yourself to type everything out each time, e.g. “psql service=PROD” each time. This keeps your head focused on where you are going.
Some actions are so dangerous, it is a good idea to remove any chance of direct invocation on the wrong server. The best example of this is the SQL ‘truncate’ command. If I find myself working on multiple servers in which I need to truncate a table, I do NOT attempt to invoke the truncate command directly. Despite all precautions, there are many ways to accidentally run the same truncate command on the wrong server, whether via a .psql_history lookup, or simply an errant cut-n-paste error. One solution is to put the truncate into a text file, and then invoke that text file, but that simply adds the chance that this file may be invoked on the wrong database. Another solution is to use a text file, but change it when done (e.g. search and replace “truncate” to “notruncate”). This is slightly better, but still error prone as it relies on someone remembering to change the file after each use, and causes the file to no longer represent what was actually run.
For a better solution, create a function that only exists on one of the databases. For example, if you have a test database and a production database, you can run truncate via a function that only exists on the test database. Thus, you may safely run your function calls on the test server, and not worry if the functions accidentally get run on the production server. If they do, you end up with a “function not found error” rather than realizing you just truncated a production table. Of course, you should add some safeguards so that the function itself is never created on the production server. Here is one sample recipe:
\set ON_ERROR_STOP on DROP FUNCTION IF EXISTS safetruncate(text); CREATE FUNCTION safetruncate(tname text) RETURNS TEXT LANGUAGE plpgsql AS $ic$ BEGIN -- The cluster_name setting can be quite handy! PERFORM 1 FROM pg_settings WHERE name = 'cluster_name' AND setting = 'testserver'; IF NOT FOUND THEN RAISE EXCEPTION 'Cannot create this function on this server!'; END IF; EXECUTE FORMAT('truncate table %s', tname); RETURN 'Truncated table ' || tname; END; $ic$;
Now you can create text files full of indirect truncate calls - filled with SELECT safetruncate('exultations'); instead of literal truncate calls. This file may be safely checked into git, and copy and pasted without worry.
The value of keeping good records of what you are doing on production systems cannot be overstated. While you should utimately use whatever system is best for you, I like to keep a local text file that spells out exactly what I did, when I did it, and what happened. These should be detailed enough that you can return to them a year later and explain to the client exactly what happened.
The primary way to document things as you go along is with good old fashioned cut and paste. Both the .bash_history and .psql_history files provide automatic tracking of entered commands, as a nice backup to your notes. Make liberal use of the tee(1) command to store command output into discrete files (which reduces the need to rely on scrollback).
Rather than entering commands directly into a psql prompt, consider putting them into a text file and then feeding that file to psql. It’s a little extra work, but the file can be checked into git, giving an excellent audit trail. Plus, you may have to run those commands again someday.
If you find yourself doing the same thing over and over, write a shell script. This even applies to psql commands. For example, I recently found myself having to examine tables on two servers, and needed to quickly examine a table’s size, indexes, and if anyone was currently modifying it. Thus a shall script:
psql service=PROD -c "\\d $1" psql service=PROD -Atc "select pg_relation_size('$1')" psql service=PROD -Atc "select query from pg_stat_activity where query ~ '$1'"
When you are done with all your production tasks, write up some final thoughts on how it went, and what the next steps are. Read through all your notes while it is all fresh in your mind and clean them up as needed. Revel in your success, and get some sleep!