Endpoint has experienced a transformational year of growth. Read about Endpoint CEO Scott Martino’s reflections on 2022 and what the company hopes to accomplish going into 2023.
We recently sat down with Endpoint CEO Scott Martino to discuss a historic year for the company. Keep reading to learn what he thinks are the biggest successes, challenges, and transformations that Endpoint has experienced in 2022 and see what his predictions are for the market going into 2023.
We have had many accomplishments this year that the whole team should be very proud of. One of the most notable is that we launched our enterprise offerings, which has allowed Endpoint to integrate with proptech partners, investors, and tech-enabled brokerages and help them streamline their transaction processes as they scale.
Aside from our new product releases, we’ve launched seven new markets, bringing our total license count to 37 states. Alongside our centralized closing team, this growth allows us to provide our customers with a single-point of contact to seamlessly open and close transactions across the nation. With this year’s expansion, we’re able to provide an even higher level of service and satisfaction for our customers.
Speaking of which, on average, we saved our customers 20 percent of the time typically spent on home closing. This is something we are very proud of because we know the impact that time savings has with all the complicated nuances of real estate transactions.
Our team is committed to providing the best possible experience for our customers. We are proud to say that our efforts have resulted in an increase in customer satisfaction, with 8 out of 10 customers saying they would recommend Endpoint to others. We take customer feedback very seriously and make frequent improvements to our processes in order to best serve our customers. We are confident that our expansion will allow us to continue providing the high level of service that our customers have come to expect from us.
Endpoint has had a banner year in 2022, with expansion that has been crucial as we continue to build the infrastructure and technology needed to support our rapidly growing customer base.
In addition to our physical growth, we also announced our new company mission. Our mission is to make home closing easy for all. While trying to explain all that Endpoint is and does is no easy feat, that statement truly captures the essence of our north star goal.
We also rolled out our core values, which contribute to our company culture, and help guide our day-to-day work. These values - strong convictions, loosely held; play to win; challenge impossible; stay the course; celebrate always; and we got this - are more than just words on a page. They are the foundation of who we are and how we operate.
This year was a pivotal one in the real estate market. 2022 started off strong with market highs and all-time-low interest rates. However, as is usually the case with real estate, the market is very cyclical and interest rates began to rise, which meant we needed to stay focused on our goals to offer seamless transactions, work on our back end automation tech, and making the closing experience better for agents, buyers, sellers, and proptech companies.
Despite the challenges of the past year, we have continued to work hard to build new solutions that we know will help our customers close more efficiently. Our teams have shown great flexibility in meeting the ever-changing needs of our customers, whether it be for proptech companies, investors, or real estate agents. While days may sometimes feel unpredictable, our operations and customer service teams have faced adversity in stride and come out stronger on the other side. We are proud of what we have accomplished and we remain committed to providing the best possible digital closing experience.
At Endpoint, we are laser focused on our mission to make home closing easy for all. We have continued to make strides regardless of new challenges and market shifts. Whether it's a traditional transaction between a buyer and seller or newer purchasing models, we work tirelessly to provide solutions that streamline the closing process and create a better experience for everyone involved.
Nontraditional transactions, such as equity investments and single family rentals have become more prevalent recently, and our core technology enables us to quickly flex to market demands and help clients with these types of transactions.
We know that real estate agents, buyers, and sellers are still a large part of the market, and we continue to serve them as well. However, we have focused on providing additional solutions and custom integrations for emerging transaction types. With our experienced team and expertise, we can provide digital closing solutions for almost any real estate transaction.
We are proud to say that adaptability is one of our key strengths at Endpoint, and we will continue to leverage it as we address new challenges that arise in this ever-changing market. With our deep understanding of the real estate industry and strong commitment to customer service, Endpoint is poised to help investors, proptech companies, real estate agents, buyers, and sellers alike achieve their goals with ease.
I am also extremely proud of our team’s hard work. Building new products, introducing them to market, and scaling nationally is no easy task, but I’m thankful that we have incredibly intelligent and proficient team members that know what it takes to make transactions seamless for our customers, and who will not stop until each task is completed.
At Endpoint, we're always working on ways to improve our product and provide our customers with the best possible experience. We have some exciting things in the works that we can't wait to share with everyone.
We're building new integrations that will streamline processes for our closing teams and customers, and expanding our offerings to make Endpoint the premier digital closing company. We're also looking forward to growing our relationships with more investors, lenders, tech-enabled brokerages, and proptech companies while continuing to innovate in the digital closing space.
Stay tuned for more exciting updates, coming soon!
Well, no one can say for sure, but analysts are predicting that the next year or two could be unpredictable in the market. However, I feel confident that Endpoint is providing solutions that address the needs of the market and that allow our customers to become more operationally efficient.
I certainly believe that “integrations” is a key word we are going to continue to hear. We live in an instantaneous, digitally connected world now, and the real estate market is no exception to that. As we see more adoption of digital tools, we hope that Endpoint will continue to become a household name in digital closing and offer a streamlined closing process for today’s real estate consumer.
Overall, it’s been a year of growth for Endpoint. I’d like to thank all of our customers for trusting us to handle your closing process with the utmost care, it’s truly an honor. And to our Endpoint employees, thank you for putting in the hard work day in and day out to keep our company running smoothly. As we look ahead to 2023, we're excited to continue building the best team in the industry and delivering an exceptional experience to our customers for years ahead.
Learn more about Endpoint’s digital closing solutions.